Terms & Conditions

Effective Date: 8 September 2025
Company: Provolve Solutions
Registered Address: 124–128 City Road, London, EC1V 2NX

Email: provolvesolutions@gmail.com

1. Introduction

Welcome to Provolve Solutions. These Terms and Conditions (“Terms”) set out the basis on which we provide our professional construction and renovation services. By commissioning work with us, you agree to these Terms. They are designed to ensure transparency, clarity, and mutual trust throughout your project.

2. Scope of Services

We specialise in delivering premium construction and renovation solutions across London and the Midlands, including but not limited to:

Home extensions
Window and door installations
Electrical installations
Full property renovations

All projects are carried out with exceptional care, craftsmanship, and in compliance with relevant industry standards and building regulations.

3. Proposals & Pricing

Written proposals and quotations are valid for 30 days from the date of issue unless otherwise stated.
Quotations are tailored to the agreed scope of works. Adjustments to scope may result in revised pricing.
All pricing will be confirmed in writing and will clearly state whether VAT applies.

4. Payment Terms

A deposit is typically required prior to commencement of works.
Payment milestones will be set out in advance and linked to project progress.
Final payment is due upon completion unless otherwise agreed in writing.
Invoices not settled within the agreed timeframe may incur interest at the statutory rate.

5. Your Responsibilities

To help us deliver a smooth project, you agree to:

Provide accurate information and specifications relating to the works.
Ensure access to the property at agreed times.
Obtain relevant permissions, approvals, or consents (unless we are contracted to handle this on your behalf).

6. Our Commitment

We are dedicated to delivering services of the highest standard. Provolve Solutions will:

Carry out works professionally and in accordance with approved specifications.
Use quality materials and products (unless alternatives are supplied or requested by you).
Keep you informed of project progress and notify you of any significant changes.
Take reasonable steps to minimise disruption during the works.

7. Delays & Variations

While we make every effort to adhere to agreed timelines, certain circumstances (e.g., adverse weather, supply shortages, or third-party issues) may cause delays. We will communicate such changes promptly.
Where variations are requested or required, we will provide a revised scope and cost for approval before proceeding.

8. Liability

We are not liable for existing defects or conditions within your property that are outside the agreed works.
Our liability is limited to the value of the contract.
We are not responsible for indirect, incidental, or consequential losses.

9. Warranties & Aftercare

We take pride in the longevity of our work.

All workmanship is covered by a Provolve Solutions quality guarantee for a period specified in your contract.
Manufacturer warranties apply to installed products and will be passed on to you where applicable.

10. Privacy & Data

We respect your privacy. Any personal information provided will be handled securely and in line with our [Privacy Policy].

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions relating to these Terms or your project, please contact:

Email: provolvesolutions@gmail.com
Address: 124–128 City Road, London, EC1V 2NX